The Custom Companies Tracking
Enter a Custom Companies (CustomCo) PRO number (usually 8 digits) to see where your LTL shipment is: the current status, the origin and destination terminals, pickup and delivery times, and every scan from the pickup request to delivery. Free, no sign-up.
How to track a CustomCo shipment
- Find the PRO number on the PRO label on your freight, your bill of lading or the CustomCo freight bill.
- Enter it and select Track. Spaces before or after the number are ignored.
- Read the status, the route and the scan history, newest first.
- Bookmark the result page to check again later.
CustomCo tracking stages explained
| Step | Stage | What it means |
|---|---|---|
| 01 | Pickup Requested | CustomCo has the pickup request and a PRO number for the shipment. |
| 02 | Picked Up | The freight has been picked up from the shipper. |
| 03 | In Transit | The freight is moving through CustomCo terminals, or has arrived at the destination terminal. |
| 04 | Out For Delivery | The freight is on a local delivery truck. |
| 05 | Delivered | The freight has been delivered. |
Status values
| Status | What it means |
|---|---|
| Pickup Created | The order is in and the pickup has not happened yet. |
| Picked Up | The shipment has been picked up from the shipper. |
| In Transit | The shipment is moving to its next terminal. |
| Manifested | The shipment is loaded on a trailer for its next move. |
| Arrived | The shipment has arrived at the destination terminal. |
| OFD | The shipment is out for delivery. |
| Delivered | The shipment has been delivered. |
| Exception | Something unexpected has disrupted the shipment. |
CustomCo scan events
| Event | What it means |
|---|---|
| Pickup Request Received | CustomCo received the pickup request. |
| Appointment Required For Delivery | The delivery will be scheduled with the consignee. |
| Picked Up | The driver collected the freight from the shipper. |
| Freight Unloaded | The freight was unloaded at a CustomCo terminal. |
| Reclass | The freight class was changed after inspection. |
| Loaded On Trailer | The freight was loaded on a trailer for its next move. |
| Out For Delivery | The freight is on a local delivery truck. |
| En-route | The delivery truck is on its way to the consignee. |
| Delivered | The freight was delivered. |
Track The Custom Companies shipments from your code
The same lookup is available as JSON through the FreightAPIs API on the Starter plan and up, with one status scale and event history shared by every carrier we track. One call per lookup; calls that cannot reach The Custom Companies are not charged.
curl -H "X-API-Key: $FREIGHTAPIS_KEY" \
"https://freightapis.dev/api/track/customco?ref=YOUR_NUMBER"The Custom Companies tracking - FAQ
What is a Custom Companies PRO number?
It is the tracking number The Custom Companies (CustomCo) assigns to an LTL shipment, usually 8 digits. It is on the PRO label on your freight, your bill of lading and the CustomCo freight bill.
Can I track a CustomCo shipment before it is picked up?
Only once it has a PRO number, which CustomCo usually confirms at or after pickup. From then on, tracking shows the pickup request, the pickup and every scan after it.
Why is my CustomCo PRO number not found?
Check that you entered the PRO number rather than a bill of lading, PO or pickup number, and that there are no typos. A shipment booked very recently may not have its PRO number in the system yet; try again a little later.
What does "Appointment Required For Delivery" mean?
The consignee needs a scheduled delivery, so CustomCo will set an appointment before delivering. The event is recorded early, often before pickup, and the shipment continues as normal.
What does "Reclass" mean on a CustomCo shipment?
CustomCo inspected the freight at the terminal and changed its freight class. A reclass can change the freight charges; the shipment keeps moving and the next scans follow as usual.
Does CustomCo tracking show every scan?
Yes. Every event CustomCo records is listed, newest first: pickup request, pickup, unloading at the terminal, loading on a trailer, out for delivery, en route and delivery, with the date, time and location of each.
What area does The Custom Companies serve?
The Custom Companies is a regional LTL carrier serving mainly the western United States, with terminals identified by codes such as LAX on the tracking result.
Is this CustomCo tracking tool free?
Yes. Tracking is free and needs no account or sign-up. Shipper and consignee details, the signer's name and document images are not shown.
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